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Adding fields to Standard Ticket Header

agrod
Giga Contributor

yesterday

Hi,

How can I add more fields next to Created, Updated, State on top of the ticket (not the info fields):

agrod_0-1764747806209.png

 

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1 REPLY 1

palanikumar
Giga Sage
Giga Sage

2 hours ago

Hello,

Unfortunately there is no configuration available to add new field in this section of Ticket configuration. This is hardcoded within "Standard Ticket Header" widget by ServiceNow. Only option is to customize this widget, but this is highly not recommended.

 

Thank you,
Palani
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