Adding Google Tag Manager to Service Portal

PranavSuj96 · ‎07-19-2019

Hi all,

I was given instructions to post the code below on every page of the website (service portal). However when I look at the pages there is only options to style css, but no html section. How would I do this:

INSTRUCTIONS:

Copy the code below and paste it onto every page of your website.

Paste this code as high in the <head> of the page as possible:

<script>(function(w,d,s,l,i){w[l]=w[l]||[];w[l].push({'gtm.start':

new Date().getTime(),event:'gtm.js'});var f=d.getElementsByTagName(s)[0],

j=d.createElement(s),dl=l!='dataLayer'?'&l='+l:'';j.async=true;j.src=

'https://www.googletagmanager.com/gtm.js?id='+i+dl;f.parentNode.insertBefore(j,f);

})(window,document,'script','dataLayer','GTM-NLLDWBR');</script>

Additionally, paste this code immediately after the opening <body> tag:

<noscript><iframe src="https://www.googletagmanager.com/ns.html?id=GTM-NLLDWBR"

height="0" width="0" style="display:none;visibility:hidden"></iframe></noscript>

Thanks

Pranav

nathanfirth · ‎07-19-2019

You would add the HTML to the Header or Footer widgets configured on the Theme.

The header and footer are the only widgets that will persist from page to page.

Hope that helps,

-----------------
Nathan Firth
Founder and ServiceNow Architect
NewRocket, Inc.
nathan.firth@newrocket.com
http://serviceportal.io
http://newrocket.com

Bharat23 · ‎10-27-2020

Hi Pranav,

Did you figure out where to put these code snippets and in order to make them work?

Anusha Reddy1 · ‎07-13-2021

Hello,

Did you figure out where to put these code snippets and in order to make them work?

rafael_merces2 · ‎11-26-2021

Pranav, have you ever found a solution for this?