Adding interceptors

Woz · ‎06-07-2018

Hello,

I am trying to add a interceptor to a custom app but it doenst seem to be working? I also tried to add an interceptor to incident.do .. What am I missing

Behshid Khairdi · ‎06-11-2018

Hi Warren,

I think that for any other table like problem, change, etc. the 'Create New' button has the link type as new record but for incident specifically the link type is the URL(Argument), so the incident 'Create New' button is not redirecting to the interceptor page.

Regards

Behshid K

View solution in original post

Report Inappropriate Content · ‎06-07-2018

Hi Warren,

Refer the following links for more information :

http://wiki.servicenow.com/index.php?title=Legacy:_Using_an_Interceptor_to_Gather_Data_for_a_New_Record#gsc.tab=0

https://express.servicenow.com/support/forums/topic/interceptor/

https://community.servicenow.com/community?id=community_question&sys_id=027f7ea9db58dbc01dcaf3231f96194a

Mark if Correct

Regards Ajay

www.dxsherpa.com

Behshid Khairdi · ‎06-07-2018

Hi Warren,

In the screenshots that you have attached, I see that under the 'anwers' tab you have created 'How can we help', but you haven't provided any Target URL.

For incident interceptor I suggest you add the target URL as:

incident.do?sys_id=-1

Please try the above suggestion and let me know.

Regards

Behshid K

www.dxsherpa.com

Woz · ‎06-07-2018

Thanks for reply,

Still doesn't seem to be working!

Any other ideas why an interceptor might not work?

Kind Regards,

Warren

Behshid Khairdi · ‎06-07-2018

Hi Warren,

After you provided the target URL did you go to the incident and clicked 'New'. There you will see the interceptor.

Regards

Behshid K