Adding Link to a document HTML text box (Service Catalog)

[Brian Lancaster]

I working on a Service Catalog form and based on the drop down I have to display an attachment to be able to be downloaded.  I attached the file to the item and then got the link address.  I thin created an HTML text box variable to show on the form as read only.  I created a link in the HTML text box but when I click on it as a user using the form nothing happens.  However if I right click on it and do open in new tab it downloads the document.  Below is how I have the URL set.

Am I missing something this worked when I was on Helsinki in another company.

[Mike Patel]

Not sure this is what you are looking for.

If you just want to show link based on option selected, you can create variable as Label and do something like below; and use UI policy to show/hide label.

[Brian Lancaster]

That is that I'm doing now but I'm using the Instructions instead of the help text as the help text will display the HTML code because of the high security plugin.  The only problem with that is the colors I'm putting my text in is getting overwritten by the Service Portal config.  So my Red text that I have in the instructions is showing as green.