Adding multiple filters to a single report
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‎03-02-2017 09:55 PM
Hi All
I was wondering if anyone could help me with the following report
I would like to create an incident status report (pivot) that uses multiple filters.
In addition to the normal status columns I would also like to include a "Resolved last 30 days" and "Resolved this month columns"
The report would show
- All current incidents that are not close or resolved for each member of an assignment group
- All incidents that have been resolved in the last 30 days for each member of an assignment group
- All incidents resolved this month for each member of an assignment group
Any help would be much appreciated
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Analytics and Reports
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‎03-02-2017 10:30 PM
Hello,
You can use "Multilevel Pivot" option.
For first option - You may need to create a separate report.
For option 2 and 3 - it can be in the same report as,
Please Hit like, or helpful if this had thrown light to you or Mark "Correct Answer" if it 100% helped you.
Thank You,
Vinitha.K
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‎03-02-2017 11:58 PM
Thanks Vinitha
Close, but what I need is to include all columns on the report at the same time and to include "Last 30 Days" and "This month" as separate columns on the report.
Regards,
Elias
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‎03-03-2017 12:03 AM
The conditions are not correlating, right?
Option 1 : you are filtering out status "Resolved/Closed". I dono how far the result can be valuable.
Please try to add the status filter condition in the report and check for the results. You can add the columns/rows as you need in the grouping.
Hope this helps.
Thanks,
Vinitha.K