Adding MVRS to Approval Summary

saint
Tera Guru

Hi Experts,

I would like to display the MVRS variables in the (sysapproval_approver) Summary of Item being approved: section for the RITM item being approved. I understand there may currently be a system limitation that prevents this functionality.

Could you please share any workarounds, best practices, or alternative solutions you have used to achieve this? My goal is to ensure that approvers can view all the relevant data directly on the approval page before making their decision.

Any guidance or recommendations would be greatly appreciated.

Thank you.

4 REPLIES 4

Ankur Bawiskar
Tera Patron

@saint 

why not show MRVS data as HTML tabular format inside RITM description etc so that it's seen by approvers?

check this

Multi-Row Variable Sets: Composing approval and task descriptions 

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

@saint 

Just following up to see whether my suggested solution worked for you.

If you're still facing any issues, I'd be happy to help further.

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

Srikanth_9
Mega Sage

Hi @saint,

 

Refer:

MRVS to be shown in approval - ServiceNow Community

 

If the provided solution is useful/working, please Accept as Solution and hit the Helpful. 
 
Thanks & Regards,
Srikanth Akula.

Tanushree Maiti
Tera Patron

Hi @saint 

 

OOB, ServiceNow does not support displaying MRVS in the standard sysapproval_approver Approval Summarizer formatter section.

 

You can check these posts for workaround:

Refer:

https://www.servicenow.com/community/developer-forum/populate-mrvs-variables-on-ritm-description/td-...

Multi-Row Variable Sets: Composing approval and task descriptions

https://www.servicenow.com/community/developer-forum/populate-mrvs-values-in-ritm-description/m-p/30...