Adding screen shots to comment and work notes fields.

[Lisa Butcher]

We would like to be able to add screen shots (pasted from clipboard) to Service Now in the Comments and Work notes sections of an incident (task table).  Is there a best practice for this?

I changed the field type to HTLM and it seems to work.  The only challenge I am having so far is the image stays in the field after I save/update.  Is there a way to clear out the field after the form is saved so new comments can be added?

Anyone else using this method to attach screen shots?  Anything I should watch out for?

Thanks so much!!

[Kifrez]

Hi @Lisa Butcher , could you please ping me the link ? I'd like this feature too.

[Community Alums]

I know its been a couple of years, thought I'd post incase it was still a requirement. 

A lot of people found this project suited their needs. Simply .XML you can apply to your instance giving you the ability to paste screenshots. 

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[Wintonsl]

Can this be used on the Interaction form?

[Community Alums]

Sorry for the slow response. Have a look at the project if you haven't already. They do say you can add it to any table. You'd need to edit the form layout to include the formatter.

[Jon M3]

One way to do this is open mini connect and paste in there.