Adding screen shots to comment and work notes fields.

[Lisa Butcher]

We would like to be able to add screen shots (pasted from clipboard) to Service Now in the Comments and Work notes sections of an incident (task table).  Is there a best practice for this?

I changed the field type to HTLM and it seems to work.  The only challenge I am having so far is the image stays in the field after I save/update.  Is there a way to clear out the field after the form is saved so new comments can be added?

Anyone else using this method to attach screen shots?  Anything I should watch out for?

Thanks so much!!

[Jon M3]

One way to do this is open mini connect and paste in there.

[Mark123]

There is a System property called glide.ui.journal.use_html which, when you set true:

[yandp]

Hello Mark,

I am happy to see this sharing, as to be able to paste screen shots in additional comment is a must have requirement from user and so much trouble as i cant manage to meet it.

How can i find this System property called glide.ui.journal.use_html ? 

Hope to hear from you soon, Thank you so much. 

[yandp]

Hi Mark, 

May be i found it, it seem like it is for workspace? as below description.

"Controls whether journal entries in workspace are displayed as html fields or string fields (true = html, false = string)"

But i need this features in custom application, any idea?

Thank you.

[Raghav Manchand]

Hi,

Screenshots can be added easily just by copying and pasting them in the worknotes section of the ticket what you've opened. On the attached section also that Screenshot will be save but apart from that the worknotes will also reflect your screenshot. 

Let me know if this information was helpful