Adding screen shots to comment and work notes fields.

[Lisa Butcher]

We would like to be able to add screen shots (pasted from clipboard) to Service Now in the Comments and Work notes sections of an incident (task table).  Is there a best practice for this?

I changed the field type to HTLM and it seems to work.  The only challenge I am having so far is the image stays in the field after I save/update.  Is there a way to clear out the field after the form is saved so new comments can be added?

Anyone else using this method to attach screen shots?  Anything I should watch out for?

Thanks so much!!

[MarkyMark1]

From your screenshots, it appears you have using the SN Utils browser extension.   It's this extension that is allowing you to paste images into the work notes or comments fields.

[Raghav Manchand]

Hi @yandp 

change your form view to Default View and you'll get it.

All the best!

[yandp]

Hi @Raghav Manchanda ,

Thank you for prompt responses.

but i need this is one of my custom application not in incident .

Any way to do the same thing in custom application?

Thanks

[Raghav Manchand]

Hi @yandp 

You can always add another section or annotation in your form by customizing your Form Design. This is a drag and Drop column option which is easy to use and customize. But before using that I recommend you to check if you have other views for your custom form or the one you're using is the only view that you have.

[yandp]

Hi, this is how my form design look like, is this what you are referring?

Sorry, my knowledge in SNOW is very new. Thank you.