Adding screen shots to comment and work notes fields.

[Lisa Butcher]

We would like to be able to add screen shots (pasted from clipboard) to Service Now in the Comments and Work notes sections of an incident (task table).  Is there a best practice for this?

I changed the field type to HTLM and it seems to work.  The only challenge I am having so far is the image stays in the field after I save/update.  Is there a way to clear out the field after the form is saved so new comments can be added?

Anyone else using this method to attach screen shots?  Anything I should watch out for?

Thanks so much!!

[Raghav Manchand]

Hi @yandp 

This is the right way to design your form but as you see you already have the worknotes section in that so I don't think you need to add that.

I believe that you just have to change the view of the form that you have from the view option just by the dropdown menu that comes when you right-click the Grey Bar and select Default and it will come. From there you can directly paste your screen-shot.

[Raghav Manchand]

Just to Ctrl-C on the sreenshot that you have and Ctrl-V on the worknotes section if you're using Windows

[Rick Davidson]

This would be awesome to have. So end users can see the comments with the screen shots. 

Rick

[Satish M1]

Hey Lisa...Easiest way to achieve this is by responding back to the email generated from the ticket (INC/TASK etc) [Ex: SMTP Address xyz@service-now.com], where the inbound email will add the content (including screenshots or GIFs) to the work notes activity. Please ensure that the MSG# is not modified from the original email.

[iamasifk]

We use SN Utils chrome extension for this