Adding user to knowledge manager field is not adding the role to the user

Luke James
Tera Contributor

‎12-12-2023 08:13 AM

Good Afternoon All, 

 

I have an issue on a knowledge base where when adding a user to the knowledge_manager field it stating it will add the knowledge_manager field, and the display message is shown. But when I check the user that was added it does now show the knowledge_manager role as part of the users roles. This is when I add a user to the field as a user with Knowledge_manager role. When I do this as admin it adds the role to the user. 

 

Anyone know what might be causing this issue? 

 

Kind Regards, 

 

Luke

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2 REPLIES 2

Hemanth M1
Giga Sage
Giga Sage

‎12-12-2023 09:35 AM

Hi @Luke James ,

 

Can you check ACLs on "sys_user_has_role" table if its restricting to create/write for knowledge Managers role.

 

 

Accept and hit Helpful if it helps.

Thank you,
Hemanth
Certified Technical Architect (CTA), ServiceNow MVP 2024, 2025
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Luke James
Tera Contributor
In response to Hemanth M1

‎12-13-2023 06:12 AM

Hi Hemanth, 

 

I've checked the ACL's on that table, but there hasn't been any changes from the OOTB ACL's. 

 

Kind Regards, 

 

Luke

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