Instance dev201879 stuck on 'Developer Instance is undergoing unscheduled maintenance' for a month

[joecve]

Instance dev201879 stuck on 'Developer Instance is undergoing unscheduled maintenance' for a month.

Is there a way to fix this without releasing the instance and requesting a new one?

Thanks,

Joe..

[Tanushree Maiti]

Hi @joecve 

If your  your Servicenow Developer PDI  has been stuck in a "launching," "waking up"  or not getting online state for more than 24 hours, then  I will  advice you  to release the instance and request a new one .   

In your case, you have already waited for 1 month!

As you know there is no support available for PDI.

[Aditya_hublikar]

Hello @joecve ,

Since ServiceNow PDIs do not have dedicated support, you can either wait for some time and see if the instance comes back online, or request a new instance. However, if you request a new instance, all data from the previous instance will be lost.

Also, keep this in mind: always take regular backups of your work using Update Sets. This helps you recover your customizations and development work in situations like these.

If this helps you then mark it as helpful and accept as solution.

Regards,
Aditya

[Dr Atul G- LNG]

Hi @joecve 

I've been using my PDI without any issues since this morning, but I've noticed several community posts reporting that PDIs are currently offline or unavailable.

A few things to keep in mind:

• PDIs do not come with official support, so there is no escalation path available.
• If possible, it may be best to wait a little longer and monitor the situation.
• You can release your current instance and request a new one, but this will result in the loss of any data stored in the existing PDI. To avoid losing important work in the future, make sure to regularly back up your update sets and other relevant data.

There have been multiple reports in the community today regarding PDI failures, provisioning issues, and general unavailability. If you decide to release your instance and request a new PDI, please be aware that provisioning times have increased significantly in recent days up to 2-3 weeks and more and applicable on all versions. Many community members have reported delays and difficulties obtaining new PDIs.

Unfortunately, no one can provide an exact timeline for when the issue will be resolved or when new PDIs will become available. For now, patience is the best approach—keep monitoring your request status, and hopefully your PDI will be provisioned soon.

[Srikanth_9]

Hi @joecve,

It's a common issue most of the members are facing from the past few weeks. If you are waiting more than ~24-48 hours, request a new instance.

Since there's no support for PDI issues. 

If the provided solution is useful/working, please Accept as Solution and hit the Helpful. 

Thanks & Regards,

Srikanth Akula.