addition of approver details on RITM in one comment

RamuN
Tera Contributor

Hi Team,

 

how to add list of approvers on RITM in a single comment 

 

or anyway to inform about approver details to the end user that request is pending with so on so approver 

 

please advice

6 REPLIES 6

Hi @Anurag Tripathi 

 

to inform to the end user or requestor about pending approver

But it is already present on the RITM form. 

 

  • Why do the users need to know what group is is awaiting approval. 
  • Users might start chasing groups
  • Duplicate info
  • if any approval changes you will need to add /update that also to inform users 
  • Additional emails
  • how will you handle if there are approvals that are not all populated at once?

 

Do you want to take on all this tech debt for little/no gain? If you ask me this is something you should ask the Client/requestor to think about and try to push back on.

 

 

But if you are still bent on doing it. You can write an after insert BR on RITM, when Approval field is requested, fetch the values of approvals and add that into comment. This can be done in a BR on RITM

-Anurag