✅ How to Disable or Hide the “Additional Actions” Dropdown in Service Portal
Yes — you can hide or disable the “Additional Actions” (three-dot or hamburger) dropdown in the Service Portal.
This menu is usually rendered through the UI Action Menu in the portal widgets (such as Form or Record widgets).
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🔧 Option 1: Use Portal Theme or CSS Override (Simplest & Non-Invasive)
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If you just want to hide the “Additional Actions” menu visually:
1. Go to: Service Portal → Themes → [Your Active Theme]
2. In the CSS Variables or Custom CSS section, add the following:
```css
/* Hide Additional Actions dropdown in Service Portal */
.actions-popover,
.dropdown,
.dropdown-toggle {
display: none !important;
}
```
3. Clear the Service Portal cache: /sp_config.do
4. Reload the portal — the menu should now be hidden from view.
🟢 Best for read-only or minimal customization environments.
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🧩 Option 2: Modify the Form Widget (Advanced / Controlled Hiding)
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If you want to remove the actions programmatically:
1. Navigate to: Service Portal > Widgets
2. Search for Widget = "SC Cat Item", "Form", or "Record Form" (depending on where the actions appear).
3. Open the widget → go to the Client Script tab.
4. Add logic to hide the actions for specific users or conditions:
```javascript
function($scope, $timeout) {
$timeout(function() {
var actionsMenu = document.querySelector('.actions-popover');
if (actionsMenu) actionsMenu.style.display = 'none';
}, 500);
}
```
🟡 Use this if you only want to hide the menu for certain user roles or pages.
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⚙️ Option 3: Control via Roles / UI Actions (Granular Security)
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If your goal is to prevent users from performing specific actions (not just hide the UI):
1. Go to: System UI → UI Actions
2. Filter where: Show Insert = true OR Show Update = true OR Show Delete = true
3. Modify conditions or role visibility so only administrators or ITIL roles see those actions.
4. The Service Portal automatically respects UI Action conditions if defined properly.
🟢 Best practice if your goal is security, not cosmetic hiding.
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🚀 Summary
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| Method | Description | Use Case |
|--------|--------------|----------|
| CSS Override | Visually hides dropdown | Simple UI-level fix |
| Widget Modification | Hides via client script | Conditional display control |
| UI Action Restriction | Removes actions based on roles | Proper governance and security |
✅ Recommendation:
If your requirement is to hide the dropdown — go with CSS or widget script.
If your requirement is to prevent access to those actions — use UI Action role restrictions.
