Additional comment hyperlink not in TEST instance

[vidhya_mouli]

[code]<a href="https://www.google.com/" target="_blank">Google</a>[/code]

The above code works on DEV instance but not TEST instance. Does anyone know why?

[Bhuvan · Accepted solution]

@vidhya_mouli 

Check the property glide.ui.security.allow_codetag between Development and Test environments and update accordingly and test it

Also refer below KA for system property configuration

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2337014

If this helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan

[M Iftikhar]

Hi @vidhya_mouli ,

This could be due to different Security Settings between DEV and TEST instances.

You can try checking the following across environments:

• Check System Properties [sys_properties].

• Compare glide.ui.escape_all_script.

Thanks & Regards,
Muhammad Iftikhar
If my response helped, please mark it as the accepted solution so others can benefit as well.

[Ankur Bawiskar]

@vidhya_mouli 

Possibly in test instance the property "glide.ui.security.allow_codetag" is false, it's part of instance hardening.

Allow embedded HTML code (instance security hardening) 

also check this KB and the property

Journal Fields are not rendering the HTML Tags when trying to update using the API 

If my response helped please mark it correct and close the thread so that it benefits future readers.