Additional Comments (Customer Visible) on the approval record

Cupcake · ‎07-16-2018

There is a field called Additional Comments (Customer Visible) that is on the approval record for an itil user, but not for an ESS user. I need to be able to add that field for an ESS User.

So I did the following:

1. Modified the task.comments acl and removed the "itil" role and the "task.editor" role, but that did not resolve the issue.

2. Created an ACL on the sysapproval.approver table and added the comments with write access but still that did not add the field to the approval record.

Does anyone know how I can get this field added on the approval record.

Please advise.

Karen

Cupcake · ‎07-18-2018

I figured it out.

I had to create a new ACL on the Requested Item table

a) "Write" ACL on sc_req_item.comments with no roles, and

b) Then I deactivated the ACL that was already in place that had scripting in it.

To all who replied - I thank you.

Sometimes we have to talk things out for it to come to us.

Have an Awesome Day just because.

Karen

View solution in original post

Allen Andreas · ‎07-18-2018

Hi, well it was just me, lol...but I'm glad you got it.

I'd hope I pointed you in the right direction.

Please consider marking my reply as Helpful and/or Accept Solution, if applicable. Thanks!

Cupcake · ‎07-18-2018

Yes Allen you did point me in the correct direction and you also provided some insight on the Form Designer.

Much appreciated.

Karen