Additional comments not visible in portal for work order

[kaveri Shinde10]

Hi ,

When I tried to post comments in activity for work order in portal it is only posting as work notes, could you please help

[Dr Atul G- LNG]

Hi @kaveri Shinde10 

https://www.servicenow.com/community/itsm-forum/why-aren-t-my-additional-comments-viewable-on-the-se...

https://www.servicenow.com/community/developer-forum/added-additional-comments-is-not-visible/m-p/20...

https://www.servicenow.com/community/developer-forum/issue-with-additional-comment-to-show-on-servic...

[kaveri Shinde10]

Hi @Dr Atul G- LNG 

Thanks Atul, I have gone through the links but still no solution is found.
In the native view additional comments are present but only in portal work notes are captured.

[Samaksh Wani]

Hello @kaveri Shinde10 

Go to Record Producers> Check for Work Order.

In which you can check whether the additional comments field is mapped or not.

Plz mark my solution as Accept, If you find it helpful.

Regards,

Samaksh

[kaveri Shinde10]

Hi @Samaksh Wani 

No Record producer related to work order

[Dr Atul G- LNG]

Hi @kaveri Shinde10 

I just checked in my PDI for Incident record producer and it is working as expected. Have a look in OOTB one.

https://INSTANCENMAE.service-now.com/now/nav/ui/classic/params/target/sc_cat_item_producer.do%3Fsys_...