Additional comments

MustaphaB
Tera Contributor

7 hours ago

My additional comments are appearing twice in my RITM, and I don’t know where this is coming from.

Preview file
329 KB
0 Helpfuls
  • 72 Views
2 REPLIES 2

jonsan09
Giga Sage

6 hours ago - last edited 6 hours ago

You might have a BR with .update() in it, changing the BR to run as async might work for you depending on the use case for your BR. Here is more info from ServiceNow Support: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0870192

Mohammed8
Giga Sage

6 hours ago - last edited 6 hours ago

Hi @MustaphaB 

Without looking into your instance its tough to suggest what would be probable cause for this,

As @jonsan09 suggested have a look at your business rules as that can be one of main reason.

Also Review Business Rules, Flows, and any catalog logic touching the comments field to identify the duplicate .

 

Regards,

Mohammed Zakir