Additional State in RITM table

Alex Ng
Tera Contributor

‎09-13-2017 02:34 AM

Hi all,

I have a requirement where the implementation of Requested Item [sc_req_item] requires a soft close State, which is "Resolved", similar to Incident.

I noticed that Out-Of-The-Box Requested Item table State is utilizing the Task [task] table state, which I can override by adding new entries to the Choice [sys_choice] table for table = sc_req_item.

Question here is that, will it have any big impact to the existing flow in the system if I add additional State compared to the original state? If yes, can anyone share how they approach this where their implementation requires additional State?

Thank you.

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saprem_d
Giga Guru

‎09-13-2017 02:37 AM

Hi,



You can create new choices on sc_req_item table. This would make sure that existing processing utilizing task table's choices do not get hampered


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Harsh Vardhan
Giga Patron
In response to saprem_d

‎09-13-2017 02:55 AM

If you check OOTB state on sc_req_item table that following the task state value. so i would suggest create it on task table. if you will add new option in state field then it will impact on all the existing record.



please refer the thread below.



Add new states in incident


Customizing Choice Lists - ServiceNow Wiki


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