How to ignore the undeliverable emails in Service Now

[kirankumarboyin]

Hi Team,

                        We have Custom Notification code , which will send email to particular recipient.

For this we are trying to find out the solution as below

1. We already mentioned the property to ignore emails which is having undeliverable: as a subject , but it still receiving the undeliverable emails.

2. Even custom notification code I added the condition subject does not contains undeliverable (Even If I put this condition I am not sure whether will it stop receiving undeliverable emails).

Please check the attachment to know how we configured the notification, system properties and logs which we are receiving undeliverable emails.

Can any body suggest how can I stop/ ignore receiving     undeliverable emails.

Regards,

Kiran

[corina]

Hello Kiran.

When you say "it still receiving the undeliverableemails." in which state do you see them in the mailbox?

[corina]

Hello Again Kiran.

You may want to enable email filters

https://docs.servicenow.com/bundle/geneva-servicenow-platform/page/administer/notification/concept/c...

and see if you have the same behaviour.

[Gaurav Bajaj]

Hi Kiran,

Even if the emails are coming back as undelivered, it will still be adding in emails logs.

Ignoring the email in service now means that no inbound action will run on it and its status will be changed to received-ignored.

If you still want to remove these emails, you can write an insert BR on sys_email table and delete such emails.

Thanks

Gaurav

[kirankumarboyin]

Hi Gaurav,

Thanks for the response, Here we are getting the emails as undeliverable those are receiving not received- ignored status.

As a result there is infinite loop forming between service now instance and receipt.

It causes damaging the snow instance email infrastructure. See my attachment .

I want to break that infinite loop in case of undeliverable emails received in the instance.

Regards,

Kiran