.addOption for catalog variable (lookup select box) in case ref qual not satisfied - BUT only on first change!!!

[Zod]

Hey,

SO strange. I need help here!

I have a scoped variable set up as a lookup select box and link to a custom table that contains similar entries like sys_choice ... to be used for the lookup.

I'm using a ref qual condition that works fine when choosing valid entries from the table within a catalog item ... All fine!

No I need for certain cases (depending on a change mad in an other variable) to ADD an OPTION that is NOT part of the table I'm using for my choices.

SO a have a catalog client script on change, that sets the ADDITIONAL option (not matching the ref qualifier) in case required (and I also found an way to remove it again in case the other value changes again ... ).

All works fine ... just the first time the option is to be set, it disappears again! Looks link there would be some other setting redoing what was just done in the catalg client script. I added an alert at the end of the client script and when it pops up the correct value is still there. Just overwritten with blank afterwards.

I 5 times checked ALL client scripts ... none of them can be responsible for overwriting.

And anyhow .. when changing the variable causing it .. back and force it works .. allways ... its JUST the first time this does not work ... anyone with an idea? Look more like a bug to me ... 

[Zod]

I do think is more related to the scoped application.

Many things just do not work as expected ... ;-(

Unfortunately I cant open a Hi call as this is on a on premise instance without access for servicenow

[rad2]

It might be, Do let us know once you solve this issue

[Zod]

Deactivated ALL UI Policies and Catalog Client Script (except the one) ... and still facing the same issue. ;-(

[rad2]

Is this table an extended table? it might inherit client scripts from parent

[Zod · Accepted solution]

Table?! We are still talking about variables .. 

BUT I found it myself. Its the reference qualifier I'm using to define what kind of values are valid on the lookup select box. This technically is most probably nothing else than a client script. As the values initially are set via the change on an other variable - this will be "loaded" afterwards. So I need to remove the ref qualifyer there and buid in the logic manually within a client script.

Anyhow ! Thnx for your effort!