Admin Home Error, the records in list view are not accessible

[PranaySoni]

Hello,

On the Share Admin Dashboard, we click report  > open Item list view > click to open a record and see the error message "this page you are looking for could not be found". if you have any solution for this then please let me know

I have attached the screenshots below 

Thank You for Any Help You May Provide.

[Anil Lande]

Hi,

Is it happening on customer instance?

Can you please share URL of page that is throwing error?

[PranaySoni]

Hello Anil, Yes I'm trying my PDI and Customer instance (DEV) also, but I did not find any solution for this error message, also I've checked other instances they have the same issue,

Please share if you have a solution for this.

URL of page that is throwing error - https://[InstanceName].service-now.com/now/nav/ui

Thank you.

[Anil Lande]

Yes,

This is platform level issue and ServiceNow team need to fix this as we don't have access to Next UI pages and components. 

Please raise a case with ServiceNow and also submit an idea on idea portal.

https://support.servicenow.com/ideas?id=ideas_list&sysparm_module_id=enhancement_requests

Use your partner portal account to submit an idea.

[Anil Lande]

Hi,

I was able to reproduce this issue on my PDI.

Looks like this is platform issue and you can raise Case on ServiceNow Support Portal (https://support.servicenow.com/).

I believe this should not happen on custom reports and dashboards. The dashboard you have shown is for Admin and end user will not have access to it.