Advanced reference qualifier is not working for lookup select box in multi row variable set

[Venkat122]

Hi All,

I have created a multi row variable set with two variables. The m2m table is created for table1 and table2

Variable1:

name: question1

Lookuptable: u_m2m_sample

lookupfield: table1

Variable 2:

name: question2

Lookuptable: u_m2m_sample

lookup field: table2

reference qual: javascript: 'u_table1='+current.variables.question1;

variable attributes: ref_qual_elements=question1

I wanted to show only corresponding values of table 1 in table 2 from u_m2m_sample table.

This reference qualifier is working fine in service portal but not working from standard catalog view like

https://devxxxx.service-now.com/nav_to.do?uri=%2Fcom.glideapp.servicecatalog_cat_item_view.do%3Fv%3D...

The variables which I am using are created under the same multi row variable set. How can you fix this?. Is this a known issue where we have a possible workaround?

[Jace Benson]

What family/patch are you on? Seems there was an issue with some patches of Madrid.

Have you opened a HI ticket?  Seems like that would be the next step.

Can you reproduce on a PDI?  If so, can you include the work in an update set so others can look and test quickly?

Also, I litereally have something set up to test this: https://jace.pro/post/2019-09-06-mvrs-dependent-variables/

[Venkat122]

Hi @jacebenson 

Thanks for your reply. My instance release version is Newyork Patch 4 Hotfix 1. Yes, I am able to reproduce in my PDI.

I have captured sample changes to demo this functionality in attached update set. This update set will create a catalog item "MRVS Example" under "Can we Help you?" category along with other required changes (variable set, tables etc.,). 

[amaradiswamy · Accepted solution]

This is a known issue in newyork and was fixed in Orlando release.

https://community.servicenow.com/community?id=community_question&sys_id=71833697dbb2c41c13b5fb243996...