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06-11-2020 09:03 AM
Dear All,
I've created a catalog item that provide managers the option to declare and create a new external login account.
There is a user criteria giving access to the cat item only to managers.
An evolution is requeried:
Managers want to allow their delegate to also declare and create a new external login account.
I've created the following
checkCondition();
function checkCondition(){
//get the identified user
var userGR = new GlideRecord('sys_user_delegate_list');
userGR.get(user_id);
//check if the user is declared as manager
var gr = new GlideRecord('sys_user');
gr.addQuery('delegate',userGR.getValue('sys_id') );
gr.addQuery('active', true);
gr.query();
if (gr.hasNext()) {
answer = true;
} else {
answer = false;
}
}
After test, it's not working and delegates can not access to the cat item.
Could some one help me,
Thank you in advance!
Kindly,
Michou.
Solved! Go to Solution.
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Scripting and Coding
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06-11-2020 09:22 AM
Hi,
it should be like this; there is no delegate field on sys_user table
please update as below
checkCondition();
function checkCondition(){
// check if logged in user is delegate of someone
var userGR = new GlideRecord('sys_user_delegate');
userGR.addQuery('delegate', user_id);
userGR.query();
if(userGR.next()){
// now logged in user is delegate
// check if the user present in the delegate table is manager
var gr = new GlideRecord('sys_user');
gr.addQuery('manager', userGR.getValue('user'));
gr.addQuery('active', true);
gr.query();
if (gr.hasNext()) {
answer = true;
} else {
answer = false;
}
}
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Thanks
Ankur
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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06-12-2020 05:31 AM
Hi,
please check ACLs by debugging it
is that delegate user able to read the user record present in the u_external_user
Regards
Ankur
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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06-11-2020 11:44 PM
Hi,
please share the script
Regards
Ankur
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader