After Cloning Servicenow instance facing Flow designer issue.
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03-30-2025 10:35 PM - edited 03-30-2025 11:52 PM
Hello everyone, We have cloned our ServiceNow instance with Production. After cloning I'm facing below issue for all the flows & subflows. Error :- "Your flow cannot be found. Flow sys_id:nnot invoke "com.glide.flow_design.action.model.Flow".
Also, after creating a new flow & selecting a trigger getting "Internal Server Error".
Thanks in advance.
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03-30-2025 11:46 PM
Is this happening for only 1 flow or all flows?
If for all then did you try creating a fresh flow and see?
If issue still persists then raise a case with ServiceNow.
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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03-30-2025 11:54 PM
Hello @Ankur Bawiskar , Getting this error for all the flows & sub flows. Also while creating new flow & selecting a trigger it shows "internal server error".
Thank you for your response.
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03-30-2025 11:56 PM
Raise as case with ServiceNow and do let us know the updates.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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03-31-2025 12:06 AM
Hello @Rahul63 ,
Did you select "Exclude tables specified in Exclusion list" when requesting the Clone? And if so, did you add any "Exclude tables" that are related to Flows?
Regards,
Robert
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03-31-2025 12:22 AM
Hello @Robert H , I have additionally added some tables to the exclude & preserve list which are following:-
- sys_user
- sys_dictionary
- sys_user_has_role
- sys_user_role
- sys_user_group
- sys_user_grmember
- sys_group_has_role
- sys_user_role_contains
- sys_group_has_skill
- sys_user_group_type
- sys_user_group_visibility
- customer contact
- sys_certificate
- sso_properties
Do you think from any of the above table causes any issues for the flow?