After Cloning Servicenow instance facing Flow designer issue.

Rahul63
Tera Contributor

Hello everyone, We have cloned our ServiceNow instance with Production. After cloning I'm facing below issue for all the flows & subflows. Error :- "Your flow cannot be found. Flow sys_id:nnot invoke "com.glide.flow_design.action.model.Flow". 

Rahul63_0-1743399308601.png

Also, after creating a new flow & selecting a trigger getting "Internal Server Error".

Rahul63_0-1743403907869.png

 

 Thanks in advance.

15 REPLIES 15

Ankur Bawiskar
Tera Patron
Tera Patron

@Rahul63 

Is this happening for only 1 flow or all flows?

If for all then did you try creating a fresh flow and see?

If issue still persists then raise a case with ServiceNow.

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Hello @Ankur Bawiskar , Getting this error for all the flows & sub flows. Also while creating new flow & selecting a trigger it shows "internal server error". 
Thank you for your response.

@Rahul63 

Raise as case with ServiceNow and do let us know the updates.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Robert H
Mega Sage

Hello @Rahul63 ,

 

Did you select "Exclude tables specified in Exclusion list" when requesting the Clone? And if so, did you add any "Exclude tables" that are related to Flows?

 

Regards,

Robert

 

Rahul63
Tera Contributor

Hello @Robert H , I have additionally added some tables to the exclude & preserve list which are following:- 

  • sys_user
  • sys_dictionary
  • sys_user_has_role
  • sys_user_role
  • sys_user_group
  • sys_user_grmember
  • sys_group_has_role
  • sys_user_role_contains
  • sys_group_has_skill
  • sys_user_group_type
  • sys_user_group_visibility
  • customer contact 
  • sys_certificate
  • sso_properties

    Do you think from any of the above table causes any issues for the flow?