After form submitting single line value displayed instead of multiple lines text

JVINAY · ‎03-28-2025

Hi Team,

My Requirement is:

I have added 4 lines point-wise in acceptance Criteria like below.

But after submission , it's displaying as single line , Like below

Acceptance Criteria Variable type : Multi line Text

What could be the Issue , Please help me.

Thank you.

Robert H · ‎03-28-2025

Hello @JVINAY ,

If possible, just change the type of the "Acceptance Criteria" variable from Multi Line Text to HTML.

Else you would have to add a script like this to the Record Producer:

current.acceptance_criteria = producer.getValue('acceptance_criteria').replace(/\n/g, '<br>');

Note: not sure if the "accepance_criteria" in your post is just a typo. In my example I have spelled it as "acceptance_criteria".

Regards,

Robert

View solution in original post

Dr Atul G- LNG · ‎03-28-2025

Hi @JVINAY

Is the first screenshot from a Catalog item? If yes, then I think it is some expected behaviour of the HMTL field, and it shows in one line.

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JVINAY · ‎03-28-2025

Hi @Dr Atul G- LNG ,

Yes This is Record Producer,

How can I resolve this ?

Can I write Following script in , Record Producer Script section

current.accepance_criteria= producer.type_of_request + "\n\n" + producer.accepance_criteria

Its works or any other solution Please let me know.

Thank you for your responce.

Ankur Bawiskar · ‎03-28-2025

@JVINAY

try this if you want each new line to be a separate line in target HTML field

current.accepance_criteria= producer.type_of_request.replace(/(?:\r\n|\r|\n)/g, '<br/>');

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

JVINAY · ‎03-28-2025

Hi @Ankur Bawiskar ,

After Adding this line.

Acceptance criteria is Empty. adding text is missing.

Script section Screenshot:

Line no2 script for Description( Multiline Text) filed , its working as Expected , But Acceptance criteria is not working .

Please guide me what changes are to be made to resolve this.