After Receiving the Reports through scheduled some columns are getting empty

[Sirri]

Hi All,

When the report is scheduled to me, I received the file in my email (as expected) but the fields some fields are empty.

• We cannot understand why this is the case for the columns where we have data populated in the report on ServiceNow. 
• This is a concern because reports are often scheduled to be sent to various Users ... and if the report is not providing all the data then this is an issue.

Please let us know how we can find this is will not as repeat.

Thank you

[Dr Atul G- LNG]

Hi @Sirri 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0788230

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0535174#:~:text=Scheduled%20r....

[Sirri]

Hi @Dr Atul G- LNG ,

we have tried and check the as per the articles. But  only some columns are empty some or not empty.

Thank you

[Dr Atul G- LNG]

Hi @Sirri 

Logging a Now Support case is worth here. 

[Sirri]

Hi @Dr Atul G- LNG ,

Yes we have raised case with Vendor. It is still investigation in progress.

Thank you