After submit the catalogue item in service portal & Close the SC_Task

[Srinivasu2]

Hi Community,

After submit the catalogue item in service portal, it will show a 1 ticket in My tickets tab, but Once close the catalogue task it will disappear,  It will show 0 in my tickets tab, Is this default functionally?

It won't show tickets after close catalogue task right, Please confirm?

Please find the after submit my ticket screen and also after close cataloque task screenshot

Regards,

Srinivasu Sagiraju

[Vishal Birajdar]

Hi @Srinivasu2 

Yes, it will show active tickets only.

You can click on my tickets and check if you can filtered with closed one.

for example ., 

[Srinivasu2]

Hi Vishal,

it is No found records,

please advise,

Regards,

srinivasu