After submitting a record producer on Service portal, form won't show

[ShuRiseUp2023]

Hello,

I'm working on creating a service portal. I created a record producer and after submitting the record producer, it redirected to Ticket form saying "No readable comment field". The record producer creates a new record on a custome table( created from scratch, it doesn't extend from any OOB tables). How to let the Ticket form show the form of the record? Or the details of the record? 

Thanks

[Community Alums]

Hi @ShuRiseUp2023 ,

On your Record Producer, under section "What it will contain", Scroll down to Redirect to and the add the following:

[ShuRiseUp2023]

Hi Sandeep, thank you for your response. The record producer was redirect to Generated task record. At Unified experience it can redirect to the record after submitting, but on the service portal, it won't, it redirect to the Ticket Form and saying "no comment readable field". 

[JaydeepVA]

Hi @ShuRiseUp2023 were you able to find a solution for this? Running into the same issue where record producer is created for custom table but upon submission, "No readable comment field" message comes shows up

[ShuRiseUp2023]

Hi, sorry for late response. You can add script in your record producer to redirect to where you want it to go. check the advanced view, add this: producer.portal_redirect = the url of the page you want to redirect.

Check this page: Service Portal: "producer.portal_redirect" does not redirect for tables that do not extend task tabl...