After submitting a request for approval, the approval is set to "APPROVED" before being approved

[hadron_collider]

Hello,

I am trying to create an approval flow for catalog item. Once the request is submitted, the management group is asked to approve or reject it. However, after testing it, I see that on the request table, the request has already the status "approved":

The related RITM stage is set to "request approved" and has no approvers visibile (is this normal?):

Then, when I impersonate a member of the management group I see the request is there to be approved or rejected:

As you can see it says "state requested" - Where does it come from just as I explained, in the table the request has the state "approved"...

Next, after approval, I check the RITM and then I see that only now I can see the approvers and also Catalog Task that was eventually created (bc request was approved):

Here is the part of the flow:

Thank you!

[Clara Lemos]

Hi @hadron_collider ,

Try add the Stages to your flow 🙂 

If that helps please mark my answer as correct / helpful!
And if further help is needed please let me know

Cheers

[Dr Atul G- LNG]

Hi @hadron_collider 

Greetings!!

Request you please check the OOTB flow and see what is missing. As suggested by @Clara Lemos  it can be stages as well.

https://INSTANCENAME.service-now.com/$flow-designer.do?sysparm_nostack=true#/flow-designer/30f3d2618...

[Kavita_Bhojane]

Hi @hadron_collider ,

You need to configure request stages as per your requirement. 

Thanks,

Kavita Bhojane