Agent Assist configuration on sc_req_item in Service Operations Dashboard

Victoria_M
Tera Contributor

‎11-14-2023 02:08 AM

Hello all, 

 

I need to make Agent Assist available on the RITMs (sc_req_item) in Service Operations Dashboard. I've configured the table : 

 

Victoria_M00n_0-1699955803567.png

Action Assignment : 

 

Victoria_M00n_1-1699956453121.png

 

and Agent Assist SNC  in the contextual side panel as per https://docs.servicenow.com/bundle/utah-it-service-management/page/product/service-operations-worksp...  but the Agent assist does not appear on the side panel on RITMs. 

 

Instance : Utah. 

 

If anyone has any suggestions, I'll be happy to know.

 

 

 

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4 REPLIES 4

Lee Jones
Tera Contributor

‎04-29-2025 06:34 AM

Hi Victoria, did you make any progress on this? I'm looking to do the same and facing the same issue (in Xanadu).

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Tfnhodgi
Tera Contributor
In response to Lee Jones

‎06-05-2025 11:13 AM

Lee, have you made any progress? I am trying to do the same.

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Bolaji Oladunmo
Tera Contributor

‎08-13-2025 11:07 AM

Have you been able to make progress on this? I need to know if Agent Assist is available on Request table in Service Operation Workspace

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enochf
Kilo Contributor

‎08-13-2025 11:33 PM

werer you able to find the solution

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