Hi!
I'm currently setting up Agent chat and Agent workspace in my instance. I'm running into a problem with the chat and that is that all interactions are assigned to the Virtual Agent user and then closed. The Virtual Agent is not in use (it will be after chat and workspace is setup) and I just want to skip it completely.
The chat setup is configured as follows
The Service Channel
Queue
Assignment rule
And the Agent presence and Capacity looks like this
I have followed the configuration multiple times and just don't understand where the issue comes from. From my understanding the chat should be transfered to the available agent, but it never shows up in the inbox in agent workspace, just instantly closes the chat.
