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Script Include not working in reference qualifier

I am trying to update the field with a Number using reference qualifier in dictionary but its not working(see the screenshot attached). It's not showing the info message as well. Pls help me on this.

aagman4 by Tera Contributor
  • 1538 Views
  • 14 replies
  • 1 helpfuls

If condition does not contain is not working

Hi TeamI am using workflow run script to check email variable,If users enters name instead of @sgis.com  then it should check user table else it should continue. Background Script:var current = new GlideRecord("sc_req_item");current.get("71793a939714...

AnilM99 by Tera Expert
  • 1162 Views
  • 4 replies
  • 0 helpfuls

show/hide section based on assignment group name

I want to make a section visible on the form based on assgn group name. Let's say I have 2 groups A and B, and two sections with same name A and BSection A should be visible only when group A is selected, B section only when Group B is selected and s...

archie5 by Tera Expert
  • 1368 Views
  • 13 replies
  • 0 helpfuls

Resolved! gs.addInfoMessage not displaying the message

I have a List choice UI action which on selecting will open a glide dialog window asking for confirmation to send a mail to the selected list entries.. This I have achieved by calling a script include in the UI Action. The script include queries the ...

muktha1 by Tera Guru
  • 32942 Views
  • 16 replies
  • 5 helpfuls

changing browser icon to company icon instead of ServiceNow icon.

Hello everyone,Few pages for eg when agent workspace is opened, the browser tab displays servicenow icon. We want to change it  to our company icon.When I navigate to  form SystemProperties>system, The property "Icon image displayed in bookmarks and ...

CV1_0-1690086312343.png
CV1 by Tera Contributor
  • 663 Views
  • 4 replies
  • 0 helpfuls

Allow Users to see Specific entries from SysLog.

I have a requirement to provide a team (with specific roles) access to the syslog table, however, only show records where the message would contain a specific set of keywords.  We get over 1 million log records a day. When I manually run a filter, ma...

patbishop by Mega Guru
  • 1118 Views
  • 3 replies
  • 1 helpfuls

Resolved! How to change Column Label for Dot Walked Field ???

Our ServiceNow instance has Due Dates populated at the Request level, but not at the Task Level.However, our users still want to see the Due Dates when they are in the sc_task List View.I was able to dot walk and add Request DOT Due Date (Request.Due...

DueDate.png
G24 by Kilo Sage
  • 3707 Views
  • 5 replies
  • 3 helpfuls

Catalog Builder: where are behaviors stored?

Hello.  I am trying to understand how behaviors work and where they are stored in the service catalog.  Previously I have noticed that behaviors usually work with Catalog UI Policies and I naturally assumed that every behavior is attached to a Catalo...

tahnalos by Kilo Sage
  • 532 Views
  • 4 replies
  • 0 helpfuls

Default list view deleted when a new view was created

Have an interesting problem. I created a new list view on a custom table we have so I could have a specific menu item open exactly the specified columns. We have two different menu items to open different things. Created it, set it as the menu item b...