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Standard image resizing in Knowledge Article

Hello Experts, I am working on a requirement wherein the image attached in the Article body field in Knowledge article should have some max limit on the image width. I see there is option to change the image width, but is it possible to set a max wid...

Sys_id type

Sys_id is the output of which type of fields in service now? More than one answer 1.choice2.list3.reference4.record

Remove string from comma seperated field

Hi All,Requirement: Remove the incident number from the field (comma separated). Remove INC0008112 from the below field(Incidents).  my code:var arr = ['INC0008001', 'INC0008112'];var len = arr.length;for (i = 0; i < len; i++) {var dft = new GlideRec...

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sainath3 by Giga Guru
  • 971 Views
  • 4 replies
  • 1 helpfuls

Resolved! Help with table utility

Hi Everyone, I am working on table utility in virtual agent designer. I want to display some records based on condition. I want three fields in table 1. Name - String2. Description - String3. QR Code - URL ( URL is of qr code)4. Status - Active so, t...

Redirect users to record after signing in with SSO

How can I redirect users to record in the service portal after they login with SSO. Note that I would need to set this up for two different IP. The link that the user clicks will need to generate from the email notification. I've tried using the samp...

existing metric record update

Hi, i have created a metric report to count the reopened cases in system, i created a BR like thisand script i have used in my BR var metricSysID = 'e26c354c1b683d1477e4c882604bcb8b'; var gr = new GlideRecord('metric_instance'); gr.addQuery('...

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order guide sequence

hi All, i hope u r all ok.I am created an order guide for the first time and i am facing an issue. The order guide has 3 catalogue items (a, b, c) that need to run in specific order.OrderA runs immediatelly (this item has 2 approvals and a task creat...

cuchi by Mega Guru
  • 1176 Views
  • 1 replies
  • 0 helpfuls

Resolved! Collaborate on Major Incident Workbench is not visible

 The "Collaborate on Major Incident Workbench" UI element remains invisible even after the installation of the "Notify" plugin. As indicated in the ServiceNow documentation: You need to activate the Notify plugin (com.snc.notify) for the Collaborate ...

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Unable to edit form via form design

I need urgent help; I am unable to edit the interaction[interaction] form via form design in service operation view. I have verified my scope to be interaction management. I am looking to modify and add a few additional fields. Again, my application ...

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Shawna2 by Giga Contributor
  • 1486 Views
  • 9 replies
  • 0 helpfuls