Hi, We have created a specific UI action called 'Resolve as SPAM', and as part of this UI action once pressed, it will change the state of the record which has a category of 'Manage Customer Queries' to the 'Resolved' state.This functionality is work...
I want to set child incidents state to close after parent state is closed by using business rule here is my approach tell me where I'm wrong
Anybody knows how records are added in m2m_kb_task table?
Hi All, I want to translate the Breadcrumbs title name to French as well the Customized Footer widget to French as well. So I do also want to change the Language to French for those marked in Red. Below is the HTML Script. Can anyone please let me ...
Hi All,We are enabled the notifications in the ServiceNow platform preferences header.By this, we are able to create provider notifications, and they are appearing in the notification bell icon of the platform header.But, when we send email notificat...
Hi All,I have a scheduled job from where i am triggering an event and sending parm2,i want to use this parameter in my email script to glide data from incident table. gs.eventQueue("eventname","current", parm1, parm2);now i want to use parm2 which co...
Hello all,I would like to understand why in the sys_audit table for a specific record of the csm_consumer, I can not find the update count "3". As shown below, there is an update count "2" and then it goes to "4".Any ideas why this occurs or how can ...
Hi, Is there a way to convert a file attachment in a bytearray stream? not base64, an Array of bytes. It's needed for an integration: the web service is asking for a file in byte array format. I tried two things: 1) Packages.java.io.ByteArrayOutputSt...
Hello experts!I came across an issue with OAuth 2.0 authenticating to a 3-rd party app. It seems its not working and I was wondering what I am doing wrong, as I followed the guide step by step. Well it turned out there might be small error in the gui...
I would like to display the value of a catalog variable associated with a request item on the list screen.I am looking for a way to see a list of the request items, as I cannot tell what I have set in the catalog variables without checking each one.I...
HI Everyone, I have a Scripted REST API, which is used to post images in work notes of Incident, case, etc. Till now, we were only posting images, but now requirement is to send videos (mp4) with images as well. How can I change my code so that I can...
Hi Team,I have requirement where I need to check if a source field is empty in an excel file while import and trigger a notification based on that.For example: I am receiving Task number(s) in excel which needs to be processed further. Now there are ...
Hi, We have overridden the OOB Workflow called "Knowledge - Approval Publish workflow" and modified as required, now can we have trigger the notification whenever the knowledge article is submitted is it possible to trigger notification from our work...
Hi ,I need to export table records to MID server folder with csv format. So i am using Scheduled data export .I have export definition & its fields, the export target, the mid server configured, the path configured, format as csv.But the problem is ,...
Hi,I have a requirement to show only the groups based on the requested_for, I am able to fetch the groups by hardcoding the reference qualifier. The below are details1. requested_for - reference - sys_user2. group_name - lookup select box -sys_user_g...
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