I have the field 'site' type reference to u_sites table on the incident table. In u_sites table i have two columns:1) site name (display = true)2) site locationIn this table i have multiple sites with the same name but with a difference location.When...
I have a requirement to remove the 's' from the forma label context menu to make the name singular to match the name as shown in the navigation menu:Is there a way to achieve this?
Hi Team,Could you please help me how to use "gs.getMessage()" for the below part of email script to Translate to other Languages.template.print('<div>Hello ${task.assigned_to.name},</div><div> </div><div>This is a friendly reminder that your tas...
I have found a need to get the hostname as part of a business rule that is running (I need to know if a URL that is part of the record being inserted is going to this instance of Servicenow, essentially), and I haven't found a way to do that. It see...
Good evening everyone, I was developing a bussines rule, it ended up running for too long and i believe that in 5 minutes it was closed by the platform itself, I managed to get around this problem by putting my br in asynchronicity, however i was cur...
Hi Community,I need to understand what is HTTP Query Parameters in Outbound REST Message & Content? Also, I would like to know what is Variable Substitution in Outbound REST Message.Can someone please explain these to me in a layman language? Thanks,...
Hi everyone,I want to get translated text in email script.Do I need to obtain translated text from sys_translated using GlideRecord?Is there any other way?regards.
Hello Everyone, I want to translate the URL Title text. Below is the email script. In the below script I want to translate the text "" in different language. Can I use "gs.getMessageLang()" here and if yes how can I do it? Email Script:(function runM...
We are storing our ServiceNow Application in Bitbucket (Git). Is it possible to integrate the Git support in Studio with Bitbucket "Repository Access Token" - that is an HTTP request with "Authorization: Bearer XXXXX"? From what I can see the optio...
Hi everyone, As you may know, in Live Agent, when a user becomes idle in 2 minutes, the system will send the reminder message in the chat for both users and agents to notify whether they want to continue the conversation. And after specified amount o...
How to auto populate requested for on the request form when it is created from an incident(caller_id) Incident form when clicked on create request button , service catalog opens and when we select a catalog item I want to display the requested by...
Because I am confronting sometime with lack of usage of the following core ServiceNow capability, I would like to share some my ideas and experience with the community. ServiceNow provides an indispensable tool - Transaction Logs - that offers system...
Hello, I have a requirement, I want to make attachments available for download of a particular table form on service portal page to download. I have a case form on CSM table which has attachment. I created a page and a widget on service portal to di...
Hi All, There is one requirement to auto populate field value while creating new record from reference fields in the form.There is one application called demand and in this form one reference field called "Project". My requirement is that while I cl...
when i create an incident (priority 1) then the respective SLA is not triggering but SLA's are active in conttract_sla table so can any one tell me how to troubleshoot that issue?
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