Hi all, id be very glad of a little help with a strange issue.I am trying to clone PROD over DEV .. I have done this before fine. Now when trying to create the clone request record i get the error :Destination returned error, status = 500 The user ac...
Hello! When we need to make a field mandatory, in the initial state we can do it using client script and UI Policy Client script: (on load)if (g_form.isNewRecord()) {g_form.setMandatory('u_field', true); Ui policy:condition --> state is newui policy ...
From the incident with help of Hamburg when we create Standard Change, Configuration item and Services are not getting copied into the Change request created. It is creating Change with blank values for those two fields. Does anyone have any idea how...
Hello, From a separate form (of course), I am being requested to redirect the user to a service catalog item and have several values pre-populated. I'm being able to redirect the user, however, I'm having trouble pre-populating the values. The pre-po...
Hello,I have a service request with a variable that I want to search by the user id of a person (this is a reference variable pointing to the sys_user table). The variable name is called "user_name". In the variable attributes section, I've added: ...
Hello,I have a database view which combines the tables - kb_knowledge, metric_instance, problem and sys_user. I need to filter the entries in the table based on metric_sys_created_on and present just the entry with the oldest date for each metric_id=...
Our customer has a requirement that we should alwyas stay one release back from current release, and upgrade only once a year and still stay compliant.Ex - Now Tokyo is out, we want to be upgraded and stay on San Diego. Is it possible?
Hi Community, We are creating a record producer on our Service Portal for hardware return in the office. The form is pretty straightforward and has been easy to make. One of the questions is the date of hardware return. Currently, it requires the use...
Hi Folks, I am getting difference of two dates and the trying to add that to a date/time field, but with no luck . I am able to get the difference but that is not getting added to the field. Below is my code var cas1 = new GlideRecord('sn_customerse...
Hi Team,I followed community thread on this requirement to get the most recent email body text and ignoring the previous thread when replying email for inbound action but got no luck. can anyone guide me on this or help me on this.?Regards,Atul Kumar
Hi All,I need help with the below requirement. When a new import set table is created extending Import Set Row, ServiceNow automatically generates a module under Import Set Tables application. These are not needed and are cluttering up space and maki...
Hi all, I want to analyse the Virtual agent performance like how many chats completed and how many incomplete for that i am using Conversational interface --> Virtual agent Dashboard.Is there any way i can see/ check why user does not complete a topi...
Hi All, I am trying to delete user groups from a scoped application. i have already Make the 'Can Delete' check box true and Accessing from 'All application scopes' but still I am getting 'Delete operation against 'sys_user_grmember' from scope 'u_...
Hi All,I want to know what is the relation between interaction and case and when do we create a Case from an Interaction.? Thank you.
Hi All, I'm able to understand how the alert priority score gets calculated in the event management but would like to the know how the values highlighted below are defined and where? There are no properties also available. 1) Business Services:Ther...
