Agent chat - Auto Welcome message

[Kri]

I want to configure a Live Agent welcome message once customer connects to the Live agent then it should display a welcome message, as OOB I'm getting the below message once Agent joined

[Community Alums · Accepted solution]

Hi @Kri ,

Regarding connecting to the live agent directly, there are two ways to achieve it

1. Using the OOB configuration in the 'sp_agent_chat_config'
1. Open the record for the specific portal that's affected.
3. Try the below script that basically invokes the specific topic on a load of VA

(function($sp) {
return {
live_agent_queue: $sp.getDisplayValue('sp_chat_queue'),
skip_load_history: true,
topic:'ce2ee85053130010cf8cddeeff7b12bf'.  // sys_id of the live agent support topic
};
})($sp);

4. The second way is to navigate to the list view of 'sys_cs_context_profile_topic'

5. Open the Greetings record and Map setup topic with 'Live Agent Support.'

[Mark Roethof]

Hi there,

Do you just want to replace the out-of-the-box message, so the "Thank you for contacting..." part? Or is your question different?

Kind regards,
Mark