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‎06-13-2023 03:32 AM
I want to show a no agent available message based on the Schedule time
if it is falling during the Schedule time then the message should display 'No agents available to take the chat, all are busy in other chat'
if it is falling outside the Schedule time then the message should display 'All agents are offline now, please contact during the working hours 8AM-5PM Mon-Fri'
@Mark Roethof
Solved! Go to Solution.
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‎06-19-2023 11:11 AM - edited ‎06-19-2023 11:29 AM
Remove lines 2,9 and 10. Sorry about that as I should have noticed that when you added that directly in the workflow.
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‎06-13-2023 03:49 AM - edited ‎06-13-2023 03:56 AM
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‎06-13-2023 04:00 AM
I doubt this can be achieved
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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‎06-13-2023 04:03 AM - edited ‎06-13-2023 04:40 AM
The thing is like currently I kept the message 'All agents are offline now, please contact during the working hours 8AM-5PM Mon-Fr' in Conversational interface no agent available field but this message is coming When all agents are went for away status(for ex: all agents went for the break at a time) during working hours
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‎06-13-2023 04:40 AM - edited ‎06-13-2023 05:08 AM
@Mark Roethof any update?
