Agent chat message based on Schedule hours

[Kri]

I want to show a no agent available message based on the Schedule time

if it is falling during the Schedule time then the message should display 'No agents available to take the chat, all are busy in other chat'

if it is falling outside the Schedule time then the message should display 'All agents are offline now, please contact during the working hours 8AM-5PM Mon-Fri'

@Mark Roethof 

[Mark Roethof]

Yeah and where are you using that Live Agent? Through Virtual Agent web client? Teams? Something else?

Based on your previous questions, I would think Virtual Agent web client.

Kind regards,
Mark

[Kri]

its through Virtual Agent web client

[Mark Roethof]

Yeah indeed, that was what I was mentioned already.

So you have to create to logic in a Topic. Several ways you could do so, here just an example to start with:

On the decision transitions I just applied what I mentioned earlier about vaSystem.isLiveAgentAvailable(). On the Script Action I just applied what I mentioned earlier about vaSystem.connectToAgent().

Kind regards,
Mark

[Kri]

I duplicated Live Agent support and I created a custom Virtual Designer as per you design but when I click on Test I'm not getting the output it says  error message 'Your test phrase triggered a different topic. Go back to the NLU Settings tab and make sure this phrase is tied to the correct intent.' 

[johndoh]

Uncheck Use Topic Discovery