Agent chat message based on Schedule hours

[Kri]

I want to show a no agent available message based on the Schedule time

if it is falling during the Schedule time then the message should display 'No agents available to take the chat, all are busy in other chat'

if it is falling outside the Schedule time then the message should display 'All agents are offline now, please contact during the working hours 8AM-5PM Mon-Fri'

@Mark Roethof 

[Jiri K]

Hello @johndoh @Kri and @Mark Roethof, 

Thank you all for the information provided in this thread, I managed to get a Within Schedule and Outside of Schedule working thanks to this post! 

One thing Krisha 124 asked about initially and I didn't see a solution for here which I am still having, is how to stop the "There are no available agents right now, please try again later" to NOT to appear?

This message appear when a chat is within their schedule, and if all the agents are busy, or all have set their status as 'busy' or offline'. Instead I would like the customer to be placed in a queue and message to that affect appearing for them, and when a agent sets their status back to 'online' or they finish a chat the customer will be transferred from this holding queue. 

I initially thought if the "Max Wait Time" in the Service Queue setting was set to 15 minutes, the customer would be placed in a holding queue for 15 minutes if there were no available chat agents. However, that is not the case. This option appears not to have any affect besides if its set to 0 there the customer will get the "There are no available agents right now, please try again later" message. Is this an bug? 

I have read a lot of proposed solutions for this issue, but can't find any that actual work. As you guys managed to solve the schedule issue (and this is somewhat related) I would greatly appreciate any input/assistance with this!