Hi Srivatsa,
Yes, in ServiceNow Agent Workspace, you can modify how related list items open. By default, clicking a related list item (like your Sales Task) opens in the same section/tab, but you can configure it to open in a new tab within the same workspace.
Solution: Modify the Related List Navigation Behavior
Option 1: Enable "Open in New Tab" for Related List Items
Navigate to UI Builder
Go to Now Experience UI Builder (/now/ui-builder).
Select your Agent Workspace experience (your custom one).
Edit the Record Page Behavior
Open the Record Page used for your workspace.
Locate the Related List Component that displays your related tasks.
Change Link Behavior
Find the property that controls navigation behavior (e.g., Link Action or Navigation Action).
Set it to "Open in new tab" instead of the default navigation.
Save & Test
Save the changes and test by clicking a related list item.
Option 2: Use Workspace Client Script to Override Click Action
If the UI Builder doesn't provide the necessary controls, you can use a Client Script to modify how related list items open.
Navigate to "Workspace Client Scripts"
Open sys_script_client table and create a new Client Script for your workspace.
Add a Script to Open Related Records in a New Tab
function openInNewTab(event, sys_id) {
event.preventDefault();
const url = `/now/workspace/agent/${sys_id}`; // Adjust URL based on your workspace
window.open(url, '_blank');
}
Attach this function to the click event of related list items.
Conclusion
If your workspace is using UI Actions, ensure they allow "Open in new tab."
Some layouts might require custom actions for related list clicks.
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With Regards,
Krishna Kumar M - Talk with AIT3ch
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