ai agents

[Vedavalli]

Hi 

I have installed Now assist for AI agent and now assist for itsm. I couldn't see any out of box AI Agents . How and where can i find the out of box AI agents.

Thanks

[Dr Atul G- LNG · Accepted solution]

Hi @Vedavalli 

Then, you might need to log a case. It could be the expected behavior. Check this training—here's a demo that will provide clarity.

https://learning.servicenow.com/lxp/en/platform-security/ai-agent-workshop-post-ga?id=learning_cours...

[Vedavalli]

Thank you for sharing the link

[KKM]

Hi @Vedavalli,

Since the choice values are dynamically added via a Client Script and not stored in the database, Flow Designer won’t have direct access to them. However, you can work around this by capturing the selected value in the catalog item request and then using it in Flow Designer.

Solution: Use a Script Action in Flow Designer
Since the values don’t exist in the database, we’ll write a custom script action in Flow Designer to check the value of the field.

Steps to Implement:
Capture the Selected Value in a Variable:

Ensure that the selected value from the choice field is stored in a variable (sc_req_item field).

Add a Script Step in Flow Designer:

In your Flow Designer workflow, add a "Script" action.

Write the If Condition in the Script Step:

Check the selected value dynamically and create tasks based on that.

Example Script for the Flow Designer Script Step:

(function execute(inputs, outputs) {
var selectedChoice = inputs.choice_field; // Get the choice value from inputs

// Check value and create tasks accordingly
if (selectedChoice == "Option A") {
// Call task creation action for Option A
outputs.taskType = "Task A";
} else if (selectedChoice == "Option B") {
// Call task creation action for Option B
outputs.taskType = "Task B";
} else {
outputs.taskType = "Default Task";
}

})(inputs, outputs);

How to Use This in Flow Designer
Add a Script Action.

Define inputs (e.g., choice_field from the catalog request).

Add outputs (e.g., taskType).

Use the output in your conditional flows to create tasks accordingly.

This should solve your issue!

Kindly mark it as "Accepted Solution"/"helpful", as it resolves your query. Please press like button for the resolution provided.

With Regards,
Krishna Kumar M - Talk with AIT3ch
LinkedIn: https://www.linkedin.com/in/mkrishnak4/
YouTube: https://www.youtube.com/@KrishAIT3CH
Topmate: https://topmate.io/mkrishnak4 [ Connect for 1-1 Session]

[RavishankarN]

Hi Vedalli,

Your plugins needs to be in these versions to get all the OOTB use cases and Instance must be in Yoko Patch 1.

Now Assist AI Agents
App id: sn_aia
3.0.9

Now Assist for IT Service Management (ITSM)
App id: sn_itsm_gen_ai
8.0.0

Generative AI Controller
App id: sn_generative_ai
9.1.8

Thanks 🙂

Ravi

[Vedavalli]

Hi @RavishankarN 
I've installed in those versions only. I couldn't able to see OOB AI Agents