Ai Search - Exact match page

[M_iA]

We are using AI search in our portal. We have dedicated pages for knowledge and case information.

However, when using the search bar and the AI search finds an exact match and we click on the record, it takes the user through to the record on the form page.

How do I configure the exact results page routing in Ai search?

Thanks

[Shamus Mulhall]

Hi @M_iA 

This article on how to modify navigation would be a good place to start.

https://www.servicenow.com/community/ai-intelligence-articles/changing-the-ai-search-navigation-on-e...

[M_A]

Thanks @Shamus Mulhall 

Unfortunately, this doesnt address the exact matches and their navigation

[M_iA · Accepted solution]

I reached out to Hi on this and the issue is fixed in Utah. But backported to SD patch 4 where you can update the typeahead widget to disable exact match

[Sebastian L]

Hi @M_iA ,

Thanks for figuring this out. Could you possibly share the solution to update the typeahead widget, if it was given to you? I've tried going over the different options you can set and can't really find an option for exact match directly. I might be blind 🙂