AI Search - Prioritizing "Other IT Request" in Search Results

[mouradhadj-]

Hello,

I'm working with AI Search in our portal and trying to ensure that a specific catalog item, "Other IT Request", appears as the first result when searched. However, when I search for this item, it appears in the sixth position instead of being the top result.

I suspect this is happening because "Other" and "IT" are stop words, which might be affecting the ranking.

Is there a way to boost this item in the search results or configure AI Search to ensure it appears first?
Any guidance on adjusting boosting settings, synonyms, or indexing strategies would be greatly appreciated!

Thanks in advance for your help!

[Community Alums · Accepted solution]

Hi @mouradhadj- ,

You can  Boost search results using a result improvement rule.

you can use Results Improvement Rules to block the specific document (image below show the Block Documents button that can be used).  Alternatively if you are looking to just decrease the importance of a that particular piece of content you could use a Boost Action but specify a negative weight (-80000).

 

This example below demonstrates the use of a negative boost to reduce the relevancy score of a piece of content.  This will impact articles where the short description contain the string specified.  Be sure to note the Boost Weight value of -80000, start there and if needed feel free to adjust.

[mouradhadj-]

Thank you @Community Alums, 
That works 🤗

[Community Alums]

Glad to see , i could help you 😉