Alert to manager

servicenow_devo
Tera Expert

‎11-28-2023 11:14 PM

Hi team

Can any one help me with how can we configure a notification alert. Suppose if we have a unassigned ticket in particular assignment group, which is not taken by members even after 1hour of assignment it should sent an alert to manger

Thankyou
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Dr Atul G- LNG
Tera Patron
Tera Patron

‎11-28-2023 11:24 PM

Hi @servicenow_devo 

 

Greetings.

 

Easily do able. For this use can use flow or job to check where

Assigned to is empty and creation date is relatively after 1 hr.

 

And configure the email to assignment group. Manager.email.

 

Have a look on ootb Default sLa flow and build it mate.

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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