All Modules of Software Asset is not showing in menu
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4 hours ago
I installed Software Asset Management plugin and everything was working fine, all modules were visible but after installing Software Asset Workspace Plugin, all modules except Software Asset -> Administration are not visible.
I uninstalled Software Asset Workspace Plugin but still modules are not visible
Help to get all modules back in menu
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3 hours ago
give SAM admin role please
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]
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3 hours ago
@Dr Atul G- LNG gave sam_admin role but still modules are not showing
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3 hours ago
It should work. Please try repairing/the SAM plugins once again and verify. If the plugin is correctly installed and all statements are in place, it should work as expected.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]
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3 hours ago
- Navigate to System Definition > Modules and check whether those modules are active.
- Navigate to System Definition > Application Menus and search for software Asset. Check the Roles field. If there are specific roles assigned there, ensure that your administrator or test user account holds these exact roles
- Type cache.do into the filter navigator and press enter. Try in Incognito/InPrivate browser.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
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3 hours ago
@Tanushree Maiti Hi,
I already did set Active value as true of modules for application menu of Software Asset and some most of the modules are visible