All Modules of Software Asset is not showing in menu

VayuD1899653630
Tera Contributor

I installed Software Asset Management plugin and everything was working fine, all modules were visible but after installing Software Asset Workspace Plugin, all modules except Software Asset -> Administration are not visible.

I uninstalled Software Asset Workspace Plugin but still modules are not visible

Help to get all modules back in menu

Screenshot 2026-06-30 171726.png

10 REPLIES 10

give SAM admin role please

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

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@Dr Atul G- LNG gave sam_admin role but still modules are not showing

It should work. Please try repairing/the SAM plugins once again and verify. If the plugin is correctly installed and all statements are in place, it should work as expected.

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

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Tanushree Maiti
Tera Patron

Hi @VayuD1899653630 

 

  •  Navigate to System Definition > Modules and check whether those modules are active.
  • Navigate to System Definition > Application Menus and search for software Asset. Check the Roles field. If there are specific roles assigned there, ensure that your administrator or test user account holds these exact roles TanushreeMaiti_0-1782823470726.png

     

  • Type cache.do into the filter navigator and press enter. Try in Incognito/InPrivate browser.
  •  
Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti

@Tanushree Maiti Hi,

I already did set Active value as true of modules for application menu of Software Asset and some most of the modules are visible