All stories in Backlog are visible in Agile Board

[Balakrishna_ABK]

I have created a 'test' backlog by default OOB conditions with  scrum_product_owner role. But Iam getting all the stories with empty sprint which are not related to 'test' backlog.

[Danish Bhairag2 · Accepted solution]

Hi @Balakrishna_ABK ,

It seems like you are experiencing an issue with the filtering conditions for your backlog in ServiceNow Agile. To filter stories specifically related to the 'test' backlog and exclude stories with empty sprints, you'll need to ensure that your filtering criteria are set up correctly. Here are the steps to configure the backlog conditions in ServiceNow Agile:

1. **Navigate to Agile Board:**

   - Go to `Self-Service` > `Agile` > `Agile Boards`.

2. **Edit the Agile Board:**

   - Find and open the 'test' backlog you've created.

3. **Configure Backlog Conditions:**

   - Look for a section related to backlog filtering or conditions. This is where you'll set up your filtering criteria.

   - Ensure that the backlog filtering criteria include conditions to filter stories related to the 'test' backlog and exclude stories with empty sprints.

Here's an example of how you might set up your filtering conditions:

   - **Condition 1:** Backlog is 'test' backlog.

     - Field: `Backlog`

     - Operator: `=`

     - Value: `test`

   - **Condition 2:** Sprint is not empty.

     - Field: `Sprint`

     - Operator: `IS NOT NULL`

Make sure to adapt the field names ("Backlog" and "Sprint") to match your actual field names in the Agile Board configuration.

4. **Save and Test:**

   - Save your changes to the Agile Board configuration.

   - Test the board to ensure that only stories related to the 'test' backlog and with non-empty sprints are displayed.

If you're still facing issues after configuring the filtering conditions, consider checking the roles and permissions associated with the 'scrum_product_owner' role. Make sure that this role has the necessary permissions to view stories in the 'test' backlog and access the related sprint information.

Also check for custom business rules if any.

Mark my answer helpful & accepted if it helps you resolve your issue.

Thanks,

Danish

[Balakrishna_ABK]

Hi @Danish Bhairag2 , thanks for your reply. If we apply filter it resolves, but as a product owner I shouldn't see other stories in Backlog which are related to other agile group without filter.

[Danish Bhairag2]

Hi @Balakrishna_ABK ,

Yes you are correct hence whenever any one opens their respective backlog it should open with the predefined filter that is what is mentioned above. So that they will only see their relevant group data.

The reason for seeing other stories would be the role which is granted to the user has access to read data from the story table. OOTB there is no such segregation done like stories which are related to other groups it should not be visible. But you can do it by creating custom Business Rules or ACL's to restrict others from seeing other groups/people data.

Mark my answer helpful & accepted if it helped you resolve your query.

Thanks,

Danish 

[Balakrishna_ABK]

Above shown are the default OOB filter conditions, how to add extra default condition by editing 'create backlog' widget ?