allow a single user to have permission to create tasks by using a "new" button from the RITM form /list control?

[heidiyablonski]

I am brand spanking new to ServiceNow.

I have a request to allow just one user the access to create tasks.   He has the ITIL role but we have disabled the ability for users to create tasks in our ITIL role.   I don't want to give him the admin role to allow him to create tasks.   Being that I'm a newbie I dont know if I should do this with a UI action, a policy, list control?   I dont really know where to begin. What is the right/best way to meet the request?

Suggestions greatly appreciated.

Thank you,

Heidi

[heidiyablonski]

Thanks everyone!   I went with adding a new group and adding to permissions to the group then assigning the user to the group.

[SanjivMeher]

You can create a new role and assign it to that individual user. Then go to the list control of task table and specify the 'new' roles.

[naveenaechan]

Hey Heidi,

Please mark the reply "answered" if that solves your issue. (just to remove from unanswered list)

Thanks

Naveen