Allow Inbound actions from Gmail

athavichith · ‎04-25-2025

I have a requirement, where I need to allow Inbound actions from outside email (Gmail) and to create a record on my custom app. And on my custom app, since email is received from outside sources, it sets Caller field to like a 'Default User'. Each time I test it out, emails keeps going into the Junk folder in ServiceNow.

Dr Atul G- LNG · ‎04-25-2025

Hi @athavichith

Not sure if this will resolve your issue or not, but check the last 2 properties in inbound:

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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View solution in original post

Dr Atul G- LNG · ‎04-25-2025

Hi @athavichith

Not sure if this will resolve your issue or not, but check the last 2 properties in inbound:

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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