Altering the confirmation order on the service portal

Ayman Lhend1 · ‎04-15-2022

Hello,
I'm trying to modify the Order Confirmation widget on the portal, so that when the user finishes picking the catalog items he needs, he'll be asked to enter some information concerning the request as a whole, so that it can be persisted on the sc_request table for later use.

So far I have trying meddling with the SC Checkout widget's code, but to no avail, if anybody has an idea on how to achieve this it will be much appreciated, thanks !

Allen Andreas · ‎04-15-2022

Ok, we don't know what you know...or don't know...unless you tell us.

So it was not obvious from your post that you referenced the same thread I pointed to nor was it obvious that you're struggling in the server script portion, specifically.

I'd recommend to review documentation/tutorials on how to work with widget script and then most importantly...you're employed with a ServiceNow partner, correct? Please speak to your peers there as you can easily communicate with those resources and get assistance much faster than on the forums (as you can connect right on your chat channels and share screen, etc.).

Here's some links about building widgets and such:

https://docs.servicenow.com/en-US/bundle/sandiego-servicenow-platform/page/build/service-portal/conc...

https://rickyxiaoyang.medium.com/a-beginners-guide-to-servicenow-s-service-portal-widgets-285843bcd4...

https://community.servicenow.com/community?id=community_question&sys_id=e901d1afdb0aa7c0afc902d5ca96...

There's tons of other threads where people have asked how to communicate from one part of the widget to the other, you'd just want to search for those. One of those links is also noted above to help get you started.

Please mark reply as Helpful/Correct, if applicable. Thanks!

Please consider marking my reply as Helpful and/or Accept Solution, if applicable. Thanks!

View solution in original post

Allen Andreas · ‎04-15-2022

Hi,

You're welcome.

Give it a shot and then if you're still struggling, let us know specifically what you are stuck on so we can help in a more isolated manner.

Please mark reply as Helpful/Correct, if applicable. Thanks!

Please consider marking my reply as Helpful and/or Accept Solution, if applicable. Thanks!

Allen Andreas · ‎04-18-2022

Hi Ayman,

Thanks for marking my reply as Helpful.

If any of my replies end up guiding you Correctly, please also mark one as Correct.

Thanks and take care! 🙂

Please consider marking my reply as Helpful and/or Accept Solution, if applicable. Thanks!