The business has asked if it is possible to hide unpublished knowledge articles on the Service Portal for users but not affect the back end client search. The requirement is so that users have the same experience as customers do when using the portal...
I'm looking to create reports against our Survey table (ast_assessment_instance). When a Case gets closed, we send out a survey. We have a Related List for the Assessment/Survey table on the Case. I want to find out how many surveys we are sending/cr...
Hi guys, I'm creating a script to make a distinct count of the field created, I tried the script below but it's not working because field created contains date, hour, minute and only need the date, for example: 30/03/2023 Someone could help me with t...
I am having issues with the portal widget widget-sc-cat-item-v2. I have cloned the widget added it to a portal page yet I cannot get it to display anything. on the portal I get the following errors:the widget is a straight copy of widget-sc-cat-item-...
Hi all, I have a requirement to make Change Number field on problem record visible and mandatory when Root cause code= anything and root cause subcode is Result of change and result of change subcode is not None. Change Number field should be non ma...
Hello All, I have a table called Events, and for each event after created, I need to create >1 records with e.g. places and dates.This is a 1 Event -> Many places/dates (1-Many) relationship.How can I achieve an user creating the event first (first l...
Hello! I need to know how to make an Attachment mandatory in a record producer. I have to make it mandatory when one of the fields of the form has a certain value, that is, it has conditions. I know that in a catalog item it is easy because there is ...
I have requirements where team A wants 250 maxlength for notes while all other teams notes will be 100.. I am creating a new variable in the client controller and I want to write a statement that meets the above condition. I assume it would be:c.maxL...
Hello Everyone, I have a UI Page that I created and tested using the "Try It" button, and everything seemed to be working as expected. However, when I call the UI Page from a UI Action and have it open it in a GlideModal, it behaves completely differ...
We have received feedback from our users that when using ServiceNow's portal (Employee Center), if the session times out, the site may appear "dead" to the user (e.g. typing in search box does nothing). If the user clicks a link or refreshes the page...
Hi everyone, question regarding servicenow delegation. In case the delegated person will respond/otherwise manage a ticket delegated to them, this will be done under their name right?
Hi everyone, I've got a form that requires approval from specific users in certain states. If the issue is in state X and substate Y, and the user = approver1, they should see Approve/Reject/Cancel buttons. Each time an approver approves or rejects ...
Hi! guys, i have a problem, a have 2 workflows, i need call some flows from the main workflow in second with values from second, is it possible?
Can anyone provide some insight on how to embed a StatusPage from StatusPage.io into a Service Portal widget? I saw that StatusPage.io (see links below) has an API embed feature, but my problem is I do not know how to embed via API into ServiceNow. ...
I tried creating a UI action to add the user to the group but the button won't do anything on click. I created the UI action on the sys_user table and added the below script but nothing is happening. Nothing in the logs either. Any suggestions? var...
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