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Resolved! Service Catalog - Variable Set Client Script

Firstly I am no coder, so if you are able to help please ELI5. On a Catalog item I have two variable in a variable set called Service Now User Details they are 1) requested_for and is reference on the sys_user table  and has a default value of reques...

amacqueen by Mega Guru
  • 2666 Views
  • 4 replies
  • 2 helpfuls

Render HTML in Service Portal Comments widget

I would like to modify the OOB comments widget on the ticket page to either: - Display URLs in comments as links or - Render HTML in each comments box.  I see that the value of the comments is already bound to this element, so I'm stumped as to how t...

tchaikin by Giga Expert
  • 5446 Views
  • 5 replies
  • 6 helpfuls

multiple if condition

Hi guys, I am trying to have the transform script where my source field is string and the target field (target.pcode) is of choice type (7 fields). I need help on how to write this in script in order to evaluate the correct data map between two field...

Praveen75 by Tera Contributor
  • 4424 Views
  • 5 replies
  • 0 helpfuls

Resolved! avoid hardcoded instance name in the UI action

Hi, I created a UI action and it's calling the instance name in the url. Since name of the instance is hardcoded. It is working as expected. We need generic UI action so that no need to update the instance name when UI action is moved to different in...

MR1 by Tera Contributor
  • 1677 Views
  • 4 replies
  • 4 helpfuls

How to hide records from LIST view

Hello Everyone,we have a requiurement where i need to hide few records completely for which i written below BR Query script:(function executeRule(current, previous /*null when async*/) {// Add your code herecurrent.addQuery("u_field",'NOT LIKE' ,'%Ne...

Resolved! Set record counter

I have a customised table u_audit which inserts the INC record number whenever the INC is updated.For this I have created a customised string field(u_number) which captures INC number and I have created a customised field (u_count) on the audit table...

tanz by Tera Expert
  • 3461 Views
  • 30 replies
  • 0 helpfuls

Hide process flow formatter on condition?

Hi all,Is it possible to hide a UI process flow formatter on a condition say 'if assignment group is HELPDESK then i want to hide Implementation stage. Below are available stages for change request:How can i hide the 3rd stage which is Implementation...

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Resolved! onchange Catalog Client Script is looping

Hello Devs,     I have been trying to figure out a problem that we started noticing after the Upgrade to Kingston with one of our Catalog client scripts. Might now be related to the upgrade but I think is worth mentioning it. The scripts applies to a...

rai5 by Mega Guru
  • 4975 Views
  • 7 replies
  • 2 helpfuls

Resolved! How do I get an "Incident Priority Raised" notification?

Hi.I wanted to check the "Incident Priority Raised" notification, so I raised the priority of the incident table record.However, the email was not sent.Why is this? Please let me know how I can get the email to be sent.

miyu by Tera Guru
  • 3118 Views
  • 6 replies
  • 0 helpfuls