Hello I have a scheduled job that is suppose to fire a notification reminder 3 days before the listed date on a field, the script currently works fine however I need to exclude weekends from the dates here is my script var gr = new GlideRecord('sn_hr...
Do I add user to group(s) in production or developer instance ? What would the steps be? Seem likes an easy task but I see that users are not assigned to any groups in developer instance but they are assigned to groups in production.. I run into a b...
Hi All, I need to prevent "work notes added" emails from going to non-itil users. Non-itil users can't see work notes on a record if they navigate to it through the platform, so it makes sense they shouldn't receive the notifications (they can see th...
I want to establish connection between my application and ServiceNow. I have worked on the ports and firewall issues but now I am getting SSL handshake error . I need to import ServiceNow certificate into my application KeyStore to secure connection....
Hi, In Multirow variable set, there are 4 columns as shown in screen shot. Here, i want to hide 2 columns if those columns are empty.In first image, i will only fill 2 fileds and as soon as i click on add it will show me only those 2 fileds which con...
Hi Team, We have two table custom table Job family and Approval tableJob FamilyJob FamilyITHRSalesApprover TableJob FamilyUserITAbel TuterSalesBeth Anglin i want script which will compare two table and print HR data from Job family table. Regards,Kak...
Hi, There. It's Ken. I want to require Serial Number depending on the Model Category selection.I want to make Serial Number mandatory when Computer and Smart Device are selected in Model Category. First, I created a UI Policy to make it a mandatory i...
we've encountered some issues in our latest form. It is a form that contains several questions and field for the user to fill out and the form works as expected. The problem is that some of the fields of the form are not visible in the backend view o...
In change task form when clicking on 'Close Task' button in the state field it is coming as backend value '3' . But after submitting it is coming correctly as 'Closed'. What could be the possible reason for this and how it can be fixed?
Hello Team,Need your help here. While I am exporting a change record as PDF form, some field values are missing from change record in the PDF file.please help me how to resolve this?
Hi guys, Is there any ongoing issue right now?My instance is offline for more than 24 hours now.
Hi,How can I limit the number of users that can be added to the watch list on the task table? In testing I was able to put over a 100 users which is way more than needed. I found this article from the servicenowguru site (https://servicenowguru.com/s...
Below script is used to retrieve access token and refresh token for oauth. var oAuthClient = new sn_auth.GlideOAuthClient();var params = {'grant_type': 'client_credentials','client_id': 'abc','client_secret': '123'};var json = new global.JSON();var t...
Hi All,Scheduled Email of report is not sending the report to users as specified. It should send report even if there are no records.I have checked all the below conditions 1. Run as user - User profile is active and having all roles2. Omit if no rec...
Hi I am working on enhancing the end-user experience on a client's Service Portal. Specifically, the client want more annotations/tool tips, in a standardized way, in order to better guide the users on what to select or type in when making a request....
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