Hello experts,I have an requirement to add CI class field to one form. Basically I want to create functionality so when user chose for example "Window Server" in that field, in another one which is the reference to cmdb_ci table only CIs in that clas...
I have a question about how to manage large amounts of variables and UI policies on a single catalog item. We have a growing application portfolio (as we move business units onto the Service Portal for request management) and we hold the list of app...
We have two Field Types in Now Platform to store images: Imagename: user_imageattributes: pdf_cell_type=image Basic imagename: imageattributes: pdf_cell_type=basic_image What is the difference between them and when should we use which one?
Hello, I have a personal developer instance of ServiceNow. That instance is using the Jakarta build. I'm trying to interact with it via the REST API. I'm able to successfully query the incident table via the REST API Explorer. However, I'm unable to ...
Hi Team, I am doing an oAuth 2.0 integration between servicenow and 3rd party tool. I am able to get the access token via the script successfully.Then i need to pass this token as a header along with two other headers,which i am able to: accept : app...
I'm not sure why but on our instance, if a caller resolves their own incident, the state should be set to "Resolved". However, when the caller sets their own incident to "Resolved" it gets set back to "In Progress". I was just wondering if anybody kn...
For example:- if sender is abel tuter@service now.com, create two incident tickets with contents of the email and assign to two different assignment groups. create incident ticket to 1. Technical group with short description as "software issue" a...
Hi All, I have a script in the email template for the Catalog approval request Notification in this email template How I can fetch instance name dynamically. Please find the below image for the script. After 'href=' I want to fetch instance name @An...
Hi All,There is a field called "Roles" in user table, it appears that there is no value in the field. But, when i filter like roles--is--itil, then it filtered all the users with ITIL role. How values will be copied into this field. Can we rely on th...
Hi All, Need to create flow designer trigger condition when test3 Vale != NO can any one please help me to set this.
Hi, We are developing the Change Request form. I was asked if it was possible to add the Change Variable Editor to the Change Request. Of course, I was able to do that in the form layout, but there is a stipulation. They do not want me to create a...
Overview: I want to grab the element string of 'user_name' from the table "sys_user" based on what user is populated in the "Request For" field of a request template. Then take the 'user_name' element and put it in a read only field farther down the ...
Hi All,We have a custom table (u_service_request). We want all the service requests which are in Resolved state to auto-close in 7 days similar to how it happens in Incidents. How can we achieve that?
Hi Community, I am trying to populate multivalue text box values bassed on the list collecter values which is referenced to the cmdb_ci_server table, here if i select multiple server names then i should get respective server ips in the server ip file...
Subflow which takes a mandatory reference input from a NeedIt Task table is unable to get the list of tasks. No matches of records are found even though there is no filtering condition as seen in the picture below. It does work if the input reference...
