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Event triggering duplicate emails

Help please!We have a workflow activity to create an event (user.proposed) which then fires a notification to the user that they have been proposed for something. The workflow then waits for a condition to be met, the condition being that they have b...

Cirrus by Kilo Sage
  • 809 Views
  • 2 replies
  • 1 helpfuls

Addition new fields in particular catalog Task

When User the submit the request. More task will be created as per the selection of item. In Workflow I didn't use the catalog task for task creation. The task creation is happening through Script. In that case how to add new fields in few task only ...

VIGNESH K by Tera Contributor
  • 684 Views
  • 2 replies
  • 0 helpfuls

How to create the catalog task integration from one instance to another instance

I'm having a task.I have a requirement of integrating these 2 ServiceNow instances for service request:instance 1                   instance 2req    -->                         reqritm   -->                         ritmtask   -->                     ...

Resolved! Dynamic 'Reply To' address based on 'To' address

Details: We have a requirement that, in Inbound Email integration, based on actual 'To' address of the email, Reply to address needs to be changed. Please see the attached ppt for more information.We are aware that, Reply to address can be hard-coded...

udaykulal by Giga Contributor
  • 5687 Views
  • 8 replies
  • 5 helpfuls

Resolved! Automatic Update Sets being Created.

Hi,After creating catalog item from catalog builder I have observed there are update sets which are created automatically by the system and it contains the items which I created when I was creating the catalog item. This update set also automatically...

Akshay Sood by Tera Contributor
  • 1195 Views
  • 2 replies
  • 0 helpfuls

Resolved! Change the date format in Flow Designer Emails

Hi all, I've setup a New Starter Onboarding Catalog Item and are using Flow Designer to send out a customised email to teams who are responsible for onboarding new starters. One issue I ran into though is the format of the email to advise of their st...

create service request via third party tool Ceridian

Hi All,I need to create a new Service Request/RITM via Ceridian third party tool. I'm not sure how to create this via Ceridian, and which API's are required for this, so can anybody please help me how can I create a request via Ceridian. Thanks,

Mani60 by Tera Contributor
  • 925 Views
  • 2 replies
  • 0 helpfuls