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Resolved! Validation on widget

I have a custom widget where we are using 1 input field from user table using record-picker."<sn-record-picker field="com_id" table="'sys_user'" display-field="'user_name'" value-field="'sys_id'" search-fields="'user_name'" page-size="100" default-qu...

Hafsa1 by Mega Sage
  • 1020 Views
  • 5 replies
  • 0 helpfuls

How to bring RITM Variables to Catalog Task.

How to bring RITM Variables to Catalog Task. In Workflow I didn't use the catalog task for task creation. The task creation is happening through Script. In that case how to bring variables to catalog task.

VIGNESH K by Tera Contributor
  • 794 Views
  • 1 replies
  • 0 helpfuls

Resolved! Update set

Hi community, I am working on a story where I have created portal pages , widgets everything. Now I need to capture it into a update set to move it on another instance. How we can capture portal pages in a update set ?

t7 by Tera Contributor
  • 1532 Views
  • 6 replies
  • 2 helpfuls

Has anyone encountered an event where business rules don't work?

I created a Request Item from the ServicePortal's service catalog, and created a process for the WorkFlow Editor to set the Assignment Group to the Request Item.Business rules that work when the WorkFlow Editor sets a Request Item's Assignment Group ...

sugi1 by Tera Contributor
  • 556 Views
  • 2 replies
  • 0 helpfuls

, FLow Desinger - Custom Action - Input MRVS and use?

Hi, i have a MRVS and need that INPUT in a Custom Script Action: This is the call in the flow: This is the Custom Action Input: This is the Script Input Vars: what line of code do i need now, to use the values of the MRVS?MRVS has a maximum of 4 rows...

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Meloper by Kilo Sage
  • 322 Views
  • 2 replies
  • 0 helpfuls

Resolved! Unable to fetch roles through cart API

We have created a custom table for counting departments and roles that a user can access through a request. Additionally, we have written a scheduled script to check the user's department in both the user table and the custom table. If any mismatches...

Attachment Icon on UI Page

Hi My requirement to  have Attachment Icon on UI Page, Once user clicks on Attachment Icon it should work same as existing attachment functionality. Please help me to achieve this requirement.

Resolved! Need help with Parse Comment Scripting for Flow Designer

I am trying to create an action in Flow Designer.  The goal is to find the Employee ID in the Additional Comments. This way I can use the action in flow designer to look up the employee ID from Additional comment and update the incident record based ...

yjeon92 by Tera Contributor
  • 615 Views
  • 4 replies
  • 1 helpfuls

Resolved! Inbound Email Action

Hi everyone. Can you please help me on this one? I created an email notification wherein the Employee's People Lead can choose between "Yes" or "No". What happened was when I click the "Click here for Yes" it was working fine and I received the email...

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Dizy M by Tera Expert
  • 607 Views
  • 2 replies
  • 1 helpfuls

Incident Duration Calculation

Hello all, I have a field "Impact duration" of type "date" and two other field "impact start" and "impact end" of type date/time. I want the impact duration to be calculated as impact start minus impact duration and i tried using Business rule and cl...

Sneha Nair by Tera Contributor
  • 661 Views
  • 2 replies
  • 0 helpfuls