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Resolved! Adding CI class reference field to different form

Hello experts,I have an requirement to add CI class field to one form. Basically I want to create functionality so when user chose for example "Window Server" in that field, in another one which is the reference to cmdb_ci table only CIs in that clas...

Dotychczas by Mega Guru
  • 2576 Views
  • 9 replies
  • 3 helpfuls

Image vs Basic Image field types and when to use which?

We have two Field Types in Now Platform to store images: Imagename: user_imageattributes: pdf_cell_type=image Basic imagename: imageattributes: pdf_cell_type=basic_image   What is the difference between them and when should we use which one?

Prakhar26 by ServiceNow Employee
  • 1708 Views
  • 3 replies
  • 0 helpfuls

Resolved! How to authenticate with REST API

Hello, I have a personal developer instance of ServiceNow. That instance is using the Jakarta build. I'm trying to interact with it via the REST API. I'm able to successfully query the incident table via the REST API Explorer. However, I'm unable to ...

David Garza by Kilo Explorer
  • 20598 Views
  • 4 replies
  • 0 helpfuls

Resolved! if sender is abel tuter@service now.com, create the incident ticket with contents of the email. create incident ticket to technical group with short description software issue and create another incident ticket for cmdb group with short description w

For example:- if sender is abel tuter@service now.com, create two incident tickets with contents of the email and assign to two different assignment groups. create incident ticket to 1. Technical group with short description as "software issue"     a...

roles field in user table

Hi All,There is a field called "Roles" in user table, it appears that there is no value in the field. But, when i filter like roles--is--itil, then it filtered all the users with ITIL role. How values will be copied into this field. Can we rely on th...

Venkat122 by Kilo Guru
  • 9483 Views
  • 13 replies
  • 1 helpfuls

Add Change Variable Editor to Change Request Ticket Form

Hi, We are developing the Change Request form.  I was asked if it was possible to add the Change Variable Editor to the Change Request.  Of course, I was able to do that in the form layout, but there is a stipulation.  They do not want me to create a...

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Dazler by Mega Sage
  • 2585 Views
  • 5 replies
  • 2 helpfuls

Resolved! Getting employee ID to fill in a read only box

Overview: I want to grab the element string of 'user_name' from the table "sys_user" based on what user is populated in the "Request For" field of a request template. Then take the 'user_name' element and put it in a read only field farther down the ...

Eli Hurst by Kilo Contributor
  • 6059 Views
  • 44 replies
  • 2 helpfuls

Resolved! Auto Close Service Request after 7 days

Hi All,We have a custom table (u_service_request). We want all the service requests which are in Resolved state to auto-close in 7 days similar to how it happens in Incidents. How can we achieve that?

SN Rookie by Giga Expert
  • 5050 Views
  • 6 replies
  • 1 helpfuls