analytics center dashboard user cannot see the reports

eyal abu hamad
Mega Sage

I have dashboard on analytics center in HR AGENT WORKSPACE
for some reason the person cannot see the reports

eyalabuhamad_0-1743501836975.png

 

eyalabuhamad_1-1743501847033.png

when I impersonate someone who need to see the dashboard it seems to be empty
why ?

1 ACCEPTED SOLUTION

Hi @eyal abu hamad 

 

I tried at my end and it is working fine, is user has HR related role?

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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View solution in original post

4 REPLIES 4

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @eyal abu hamad 

 

Has the dashboard been shared with other users? 

it's likely due to incorrect permissions, role assignments, or scope issues, or perhaps the reports themselves haven't been shared with the user or group. 
 
 
*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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I shared the dashboard with the person.
how can I share the reports in the analytics center ?

its not like the old view

Hi @eyal abu hamad 

 

I tried at my end and it is working fine, is user has HR related role?

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Community Alums
Not applicable

Hi @eyal abu hamad ,

Is this issue with all the users?

if not, then make sure the user has correct HR roles same as the user who has access to it.