Annotations without a variable field on Record Producer

[carlh]

Hi All,   Sorry about the title, I am not sure how to word it.  

I have a record producer and need to give the users instructions.   This would work great if I could add an annotation to the record producer but so far I am only able to see it beneath a field as shown below.

The purpose of the record producer here is to give users out in our clubs a way to report issues with one of our applications without having to call in to the queue.

Any pointers on how to get this to work?

Thanks,

Carl        

[amlanpal]

Hi Carl,

For this you need to define one UI Macro and one variable of type Macro (where the newly defined UI Macro will be called). You can use the variable of type 'Macro' wherever required.

Please navigate to System UI-->UI Macros-->Create a NEW one as of below.

<?xml version="1.0" encoding="utf-8" ?>

<j:jelly trim="false" xmlns:j="jelly:core" xmlns:g="glide" xmlns:j2="null" xmlns:g2="null">

<b>Pass your Annotatio words here</b>

</j:jelly>

Once you are done with creating new UI Macro as suggested above, please create one new Variable of type 'Macro' and call the macro in the variable. Use the variable in your form wherever required.

I hope this helps.Please mark correct/helpful based on impact

[carlh]

Thank you. Are there any NON Script ways to achieve this? I don't currently have a resource to write the macros script

[amlanpal · Accepted solution]

Hi Carl,

Nope. For this, I believe you have do a bit scripting. What I have said in my earlier response is the only thing you need to configure and it's pretty easy and anybody can achieve that if the user has 'admin' role.

1. Please navigate to System UI-->UI Macros-->Create a NEW one as of below. Please replace the wordings as per your requirement.

2. Once you are done with the above one. Please navigate to Service Catalog-->Maintain Items-->Open your Item-->Add a new variable clicking on 'new' button from the related list 'Variables' (Present below)

3. If you are done with above 2 steps, please open your Catalog Item. You can find the annotation is present in the form.

I hope this helps.Please mark correct/helpful based on impact

[amlanpal]

Hi carlh,

Did you able to have a look at my last response?

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